Delivery and Returns

UK DELIVERY

Standard UK Delivery: Standard UK delivery for orders is £3.50.
FREE standard UK delivery for orders over £150.

Standard UK deliveries are sent via Royal Mail or UPS courier. Orders can be expected to arrive in 3-5 working days. Please ensure someone will be available to accept your parcel. Note: Due to the high volume of orders during the Bounty offer period, Please allow 5-6 working days for delivery.

Next Day Delivery is £10 and sent via UPS courier. Order before noon Monday-Friday to received your order the next working day. Orders placed after noon will be delivered 2 working days later.

EUROPEAN AND INTERNATIONAL DELIVERY

We deliver worldwide including the United States.

Delivery to Ireland, France, Spain, Germany, The Netherlands and Belgium is £12 and delivered by UPS (where the order includes a baby changing bag). For other orders, please get in touch with us for a quote. Orders can be expected to arrive in 3-5 working days.

For other destinations, please email us at info@essentialbagcompany.co.uk and we will give you an exact price for your destination. We will respond within 2 hours with a price. Orders in Europe (other than the countries above) are usually £15-20, but heavier items or further destinations may cost more.

RETURNS

We hope that you are happy with your purchase from The Essential Bag Company. However, if you wish to return a product to us for any reason, you may do so within 14 days. It must be in a saleable condition, unworn and with its original packaging and labels. We will refund the price at the time of sale or replace the product. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the product to us. For full details about your right to cancel your order, please see section 13 of our Terms and Conditions.

Return delivery charges will only be refunded in the event of faulty, damaged or incorrect items. This does not affect your statutory rights.

We regret we cannot be responsible for returned goods, which are lost or damaged in transit, therefore please return the goods using a method which records delivery and provides insurance. Items to be exchanged will be subject to an additional delivery charge.

All returns should be sent to the address below and your order confirmation should be included in your parcel. We will email you within 24 hours of receipt of the goods to advise you of this.

The Essential Bag Company (Returns)
27 Napier Avenue
London
SW6 3PS